RETURNS & CANCELLATIONS
Request a cancellation within 6 hours of purchase. You may also cancel an order you placed before it is shipped. Please note that if the item is made-to-measure you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered or made yet.
If you receive an item and wish to return it for any reason you must inform us in writing using our Contact form within 7 days of receiving the item. You may also return any item to the Seller within 28 days if the item becomes faulty.
You need to ship the item back within 14 days of receiving it, otherwise your request will be denied. Please send as much information with your return as possible including the name, phone number and address where the order was sent and/or billed to, email address or credit card used to purchase the item along with your receipts. Be sure to include the item number and your order number.
REFUNDS (if applicable)
Please note that the Ferro Vintage may refuse a refund if the garment has been made according to your precise measurements ie) made-to-measure.
The items you return must be unworn and in their original condition. Feel free to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to Ferro Vintage undamaged.
Refunds will only be made upon receipt of returned items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Ermou 31 , 54625 Thessaloníki, Greece.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Ermou 31 , 54625 Thessaloníki, Greece
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not accept C.O.D. deliveries. Shipping costs will only be refunded when the return is a result of our error.
For your security, please return your item with an insured courier (i.e. FedEx, UPS, USPS, etc.).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.